Have a question about VelocityIndex, need help with your
account, or want to discuss an enterprise plan? Chat with
our AI Assistant for instant answers, or reach out via
email — we typically respond within 24 hours.
To contact us, pick whichever channel fits your question below — we read every message personally and typically replies within one business day. For technical issues, include the URL or job ID in question so we can look it up in your account right away.
You can also contact the team through our LinkedIn page or X (Twitter). Before you contact support, the FAQ page answers the most common contact requests instantly — billing, engine coverage, API limits, and account settings are all covered there.
Prefer email? Write to [email protected] and include your account email so we can find your setup. For billing or plan changes, mention the plan name on your invoice — that routes your message straight to the right person.
Sofia, Bulgaria — European Union Registered EU SaaS Company
For technical issues, billing questions, and general inquiries
Instant answers powered by AI. Voice chat, auto-diagnose, ticket creation — all built in.
No waiting, no tickets, no hold music. Our AI Assistant handles account diagnostics, URL submissions, indexing history, FAQ searches, and even voice conversations — all in real time. Available 24/7 in every timezone. Features: Auto-diagnose your setup • Voice chat • Create support tickets • Check your indexing history • Smart recommendations based on your account
Product questions before you buy, partnership inquiries, and press requests all reach the same inbox — mention the topic in your first line and it will be forwarded internally within a day.
